Website usage terms and conditions for Papertone Ltd

Last Updated: 3rd March 2026

These Terms and Conditions govern the use of the website www.bjsprint.co.uk]and the purchase of products and services from Papertone Ltd (“we”, “us”, “our”).

By using our website or placing an order, you agree to these Terms and Conditions.

  1. About Us

Business Name: Papertone Ltd
Registered Address: Unit 5 Gwash Way, Ryhall Road Industrial Estate, Stamford, PE91XP
Email: papertone@bjsprint.co.uk
Phone: 01780 757676
Company Registration Number:13274019
VAT Number: 422 4019 40

  1. Orders

2.1 All orders are subject to acceptance and availability.
2.2 An order is only confirmed once you receive written confirmation from us.
2.3 We reserve the right to refuse or cancel any order at our discretion.

  1. Artwork & Proof Approval

3.1 It is the customer’s responsibility to ensure all artwork files are correct before submission.

3.2 We are not responsible for:

  • Spelling or grammatical errors
  • Low-resolution images
  • Incorrect sizing
  • Colour variations due to RGB/CMYK conversion
  • Errors not identified prior to approval

3.3 Where proofs are provided, production will not begin until written approval is received.

3.4 Once artwork is approved, we accept no liability for errors.

  1. Colour Variations

4.1 Printed colours may vary slightly from on-screen previews due to monitor settings and printing processes.

4.2 Exact colour matching is not guaranteed unless specifically agreed in writing (e.g., Pantone matching).

  1. Pricing & Payment

5.1 All prices are shown in GBP (£) and are [inclusive/exclusive] of VAT.

5.2 Full payment is required before production unless otherwise agreed.

5.3 We reserve the right to change prices at any time prior to order confirmation.

  1. Turnaround & Delivery

6.1 Estimated turnaround times are provided as a guide only and are not guaranteed.

6.2 Delivery times are subject to courier services and external factors beyond our control.

6.3 We are not liable for delays caused by:

  • Late artwork approval
  • Incorrect delivery details
  • Courier delays
  • Events beyond our reasonable control

6.4 Risk passes to the customer upon delivery.

  1. Cancellations & Refunds

7.1 Orders may only be cancelled before production begins.

7.2 Once printing has commenced, orders cannot be cancelled.

7.3 Due to the custom nature of printed products, items are non-refundable unless faulty.

  1. Damaged or Faulty Goods

8.1 Any issues must be reported within 48 hours of delivery.

8.2 We may require photographic evidence before issuing a replacement or refund.

8.3 Our liability is limited to the cost of the printed goods supplied.

  1. Intellectual Property

9.1 Customers must ensure they have permission to use all images, logos, and content supplied.

9.2 By submitting artwork, you confirm that you hold the necessary rights or licences.

9.3 We accept no responsibility for copyright or trademark infringement.

  1. Limitation of Liability

10.1 Our liability shall not exceed the total value of the order.

10.2 We are not liable for:

  • Indirect or consequential losses
  • Loss of profits
  • Business interruption

Nothing in these terms limits liability where it would be unlawful to do so.

  1. Website Use

11.1 You agree not to misuse our website.

11.2 All website content (including text, graphics, and logos) remains our property and may not be copied without permission.

  1. Data Protection

We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

For more information, please see our Privacy Policy.

  1. Force Majeure

We are not liable for failure or delay caused by circumstances beyond our reasonable control, including but not limited to natural disasters, strikes, supply chain disruption, or technical failures.

  1. Governing Law

These Terms and Conditions are governed by the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.